Refunds
If for any reason you are not completely satisfied with your purchase, we are happy to offer you a full refund. To request a refund, please contact us within 30 days of your purchase.
How to Request a Refund
To request a refund, simply reach out to our customer service team with the following details:
- Your order number
- The reason for your dissatisfaction
- You can contact us via:
- Email: support@b12direct.com
- Phone: (253) 271-9095
Refunds will be processed promptly and issued back to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
Canceling our service
Canceling your service is simple and convenient. Just send us an email (infor@b12direct.com) or give us a call (253)-271-9095 at least three days before your next shipment. Any cancellation requests received after this period will take effect the following month. We’re here to make the process as easy as possible for you!
Returns
Due to legal restrictions, supplements ordered online cannot be returned.
Our Commitment
We stand by the quality of our products and are committed to making things right. If there’s anything we can do to improve your experience, don’t hesitate to let us know.
Thank you for choosing B12 Direct!